Cancellation Policy:

• All cancellations must be made in accordance with the terms specified at the time of booking.
• Non-refundable reservations: Some rates may be non-refundable, meaning that cancellations will result in forfeiture of the entire booking amount.
• Flexible reservations: Flexible rates may allow cancellations up to a certain number of days or hours before the scheduled check-in time without penalty. Please refer to your booking confirmation for details.

Refund Eligibility:

• Guests may be eligible for a full or partial refund depending on the timing of the cancellation and the terms of their reservation.
• Refunds will be issued using the same payment method that was used to make the original reservation, unless otherwise specified.

Refund Processing:

• Refunds will be processed promptly upon receipt of a valid cancellation request.
• Please allow [insert timeframe, e.g., 3-5 business days] for the refund to be reflected in your account, depending on your financial institution’s processing time.

Exceptions and Special Circumstances:

• In the event of extenuating circumstances such as natural disasters, medical emergencies, or government-imposed travel restrictions, exceptions to the standard refund policy may be made at the discretion of hotel management.
• Guests are encouraged to contact the hotel directly to discuss their individual circumstances and explore possible accommodations or alternative arrangements.

Feedback and Support:

• We value your feedback and strive to provide exceptional service to all our guests. If you have any questions or concerns regarding your reservation or refund, please don’t hesitate to contact our reservations team at [insert contact information].

Policy Updates:

This refund policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact the hotel directly for the latest information.